EV700 Support and FAQs
Your go-to resource for everything related to our EV700 residential Level 2 EV charger. Get answers to common questions, troubleshooting tips, and step-by-step guidance to ensure a seamless charging experience for your electric vehicle at home. Our support and FAQs are designed to empower EV owners with the knowledge and assistance they need to make the most of our EV700 charger, promoting efficient and eco-friendly transportation solutions.
A Level 2 charging station like the EV700 will provide up to 30 miles of range per hour of charging and will charge your car up to 5 times faster than a regular household power outlet. It is important to note that your battery’s charge status at connection and your EV’s onboard charger play a part in the charge rate. In most cases, the EV700 will take an EV’s battery from 20-80% in 6-8 hours.
A certified electrician will need to be involved if your home has neither NEMA 14-50 nor NEMA 6-50 outlets previously installed. If a NEMA 14-50 or NEMA 6-50 outlet is available, you can install the EV700 in just a few minutes by yourself.
No. The EV700 doesn’t require to be hardwired and is available out-of-the-box with either with NEMA 14-50 or with NEMA 6-50 outlet. We recommend securing your unit for safety be completed by an electrician for an additional expense for installation, which is industry standard for any Level 2 EV charger.
The EV700’s enclosure allows for indoor and outdoor rated installations. It is recommended that the necessary NEMA 14-50 outlet have a weatherproof, outdoor enclosure for maximum protection from the elements. The rugged metal all-weather enclosure charger is perfect for indoor and outdoor, year-round conditions.
Yes, the app allows you to program charging time and duration of charge. For example, you can program the charge for off-peak energy use overnight.
Bluetooth and Wi-Fi compatibility with friendly network connectivity, adjustable amperage settings, the EV700 app available for download from Apple and Google App Stores allows you to schedule your charging sessions to optimize off-peak charging hours with lowered costs and benefits, Bidirectional-RFID capabilities for security and locking, touchscreen, credit card tap allows you to pay on the unit.
Yes, the EV700 app can be downloaded on both the App Store and the Google Play store, and you are able to plug in the unit and schedule when you’d like your charging session to begin within the app.
The EV700 Level 2 Electric Vehicle smart charger is compliant with all North American UL standards. The EV700 is certified by TUV Rheinland. The TUV mark is proof of compliance with U.S. National standards. It demonstrates that an electrical product has been successfully tested and certified by a Nationally Recognized Testing Laboratory (NRTL) accredited by the Occupational Safety and Health Administration (OSHA).
The blue LED color means that your unit is in stand-by mode, waiting to begin charging. The green lights indicate that your car is receiving power, and that the unit is on and charging. The red lights indicate an emergency stop, which means that your unit is not charging your vehicle and needs servicing, or the user has stopped the charge manually.
Our EV700 specification complies with the Energy Star technical requirements but as of now, the EV700 is not yet energy start certified. Currently the EV700 is being testing by third-party Certification Body recognized by EPA for EVSE. We expect to obtain verification certification and the Energy Star within this calendar year. Please note that our EV700 is tested and certified by a nationally recognized testing laboratory (NRTL) TÜV Rheinland for compliance with the North American regulations and directives.
Not currently, but we offer dual-sided pedestals for commercial units that are looking to power multiple vehicles in tight spaces.
We do recommend having an electrician check out your electric panel before purchasing your EV700 to verify that you can install a 240-volt outlet within 15-16 feet of your parked vehicle to insure ease of installation. If you already have a 240-volt outlet, there is no need.
Some states require new construction homes and developments to include a certain percentage of EV-ready spots. Others require landlords to allow their tenants to install Level 2 chargers and 240-volt outlets at the expense of the tenant who is an EV driver. Please check with your landlord or their property management company for details and check local codes.
No, the EV700 does not. But we do offer compatibility with our EV700 app which can be download on both the App Store and Google Play Store to start, stop, and schedule charges.
Yes. On the right-hand side of the unit, press the large circular button to trigger a stop.
You can set up the EV700 to have a custom passcode on the unit and in the EV700 app.
We meet the qualifications for several utility demand response programs, and our team is diligently working to move from “pending” to officially listed. While becoming officially listed can take time, we expect to be approved for a few programs within this calendar year.
The outer casing of the EV700 is NEMA rated steel.
As of March 2022, we now offer a 3-year warranty with all purchases of our chargers, included with purchase. No additional fee or add-on is required.
Configuring the Wi-Fi network:
1. Open the TurnOnGreen EV700 App
2. Click on the “GO SEARCH” bouton
3. From the “Bluetooth Device List” select the top charger by clicking the “CONNECT” bouton
4. On the top left-hand side of the “Charging Operating Screen”, check for the Bluetooth icon next to the charger’s name
5. Click “Charger” on the bottom left side of the screen to select configuration options
6. Click “SETTING” on the “Current Connectable” charger
7. Select the “Current Wi-Fi” option
8. The Wi-Fi hotspot name should appear
9. Enterer the Wi-Fi Hot-Spot password
10. Go back twice. Check for the Wi-Fi icon next to the charger’s name on the “Charging Operating Screen”
NOTE: TURNONGREEN CONTINUES TO IMPROVE ITS CHARGING APP. NEW FEATURES AND APP IMPROVEMENT IS RELEASED FROM TIME TO TIME BY TURNONGREEN AND AVAILABLE FOR OUR CUSTOMERS TO DOWNLOAD AND USE IN THE APP STORE.
IF THE WIFI FEATURE IS NOT WORKING OR LOSES CONNECTIVITY, THE EV700 CAN BE SCHEDULED TO TURN ON AT A DESIGNATED TIME WHEN CONNECTED TO BLUETOOTH. THE CHARGER, ONCE PROGRAMMED WILL ACTIVATE THE CHARGE EVEN AFTER YOU HAVE WALKED AWAY AND ARE NOT CONNECTED VIA BLUETOOTH.
7kW | 32A
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1421 McCarthy Blvd.
Milpitas, CA 95035